thanks very much ,we have 3 other wee rescue dogs so we used to dealing with some different problems ,we know he came from a family of alcoholics and he was so skinny and his hair was so badly matted we got him clipped and he was a third of his size ,we dont shout at him it was just the once and we seen how scared he was ,we talk to him and always praise him being good, we will keeping working with him as we love him now and hes part of our family