[Wylie's Mom]

Here is the reply sent to me by CC:

Thank you for your concern. We take this and any inquiry on our products very seriously. Canine Caviar was made aware of this situation from a post on our Facebook page. We started an immediate investigation. The investigation is still in progress and will continue until we are confident the issue has been resolved. We are dedicated to the proper nutrition and wellbeing of animals and especially our pets. High quality and safety is of the upmost importance.

Our kibble is produced on demand in small batches with a minimum of 10 tons per batch and shipped directly to distributors in full pallet quantities, approximately 1000 pounds. They ship to the retail locations and online stores weekly. This ensures fresh product is always available to our consumers.

The best buy date was not immediately available to direct our research. We contacted the online retailer and the distributor and both inspected several new bags of food from different batches to ensure the correct product was in the bags. The mill that manufactures the food was contacted and they are participating in the investigation. All research to date has shown the product was produced and packaged correctly.

Once the expiration date was made available we were able to narrow down the timeline for the investigation. The food in question was manufactured and shipped to the distributor in September of 2013. Both the distributor and online retailer have sold and shipped all the product from that batch.

We have received one complaint worldwide of cat food in a dog food bag. This is from a batch of 10,000 pounds of food that has been on the market and in consumers’ homes for four months. We do take this seriously will continue with our investigation. We are doing everything possible to ensure the proper protocol is followed and every precaution is taken to ensure the highest quality product is presented to our consumers.