Wow, 6-8 seems ridiculous! I would DEF complain... that's insane.
I use a mobile groomer and have for over 2 years now. We had ONE time where he just had a really bad haircut and then I noticed a somewhat bad nick on the sensitive skin right by his back leg area. I was a little ticked off because I feel like he definitely probably yelped and she did not tell me about any mistake. Plus the way his face was trimmed was horrible and unlike her usual cut... I chalked it up to her having a bad day maybe. Hey, it happens.
But I did email her nicely and sent her photos of his cut, and explained why I was unhappy. I went to another mobile groomer after that but was not thrilled with the haircut after I kept looking at him. Nobody ever cut as good as my first groomer (minus that one time) so I decided to give her another chance. She was very apologetic and offered a free groom the next time. She's never made a mistake again... and she always does a really great job so I'll continue going to her. |