Don't drop it! Pursue every angle available. I would be LIVID in the same circumstance!!! You are due not only an apology, but repeated assurances that the offending employee will be disciplined at least, if not fired! And, NEVER take your pet back there again. I have ONE lady that I trust with our Graysee, and she is a mobile groomer, has no employees, and treats our little one with care and respect and tenderness! |