[Faboosh]

I think if I made it perfectly clear not to cut a specific area & they did it anyway, I'd either not pay or demand a refund. Part of their job is to take instructions, not just wing it and do what they feel.

Look for a new groomer and maybe take in pictures of what you want and write down if you have to "DO NOT CUT AROUND EYES!!" How frustrating for you to have to spell it out like that, but you do what you gotta.