They told me they do not issue refunds. Oh! And I guess it's my lucky month cause my stepson lost his phone a month ago and when I called to get the new phone (again, I stupidly got the insurance 5.99/mo x 5 phones, because he keeps loosing phones) I found out you have to file a police report for losing a phone and pay a $50 copay to Asurian (verizon) Ins co. I figure I paid about $350 for the free cheap phone we got him last year when I added insurance. I got the $350 phone and cancelled the insurance. I can't win |