[Mistymillar]

So, I don't get to check my emails in work and I always check the new posts here before checking emails when I get home.

Email sent from pettecoats.com at around 03:30 this morning, see below. I am delighted they have got back to me although I had sent contact by twitter, Facebook, web form, via paypal and tried to phone.

Dear Tracey,

I'm extremely sorry for the late reply and the lack of customer service. We were experiencing some major issues with our email server but it seems to be fixed now. I would also like to apologise for the delay in your order, this item is actually sent straight from Puppy Angel and we thought that it had been completed. Unfortunately they've recently let us know that in fact they had shortages in stock and this is why your item has been delayed. They have since confirmed that the order has now been shipped and so it should be with you within the next day or two.

I'm very sorry for any inconveniences caused by this and we will process a 10% refund to your account.