Okay, I hate to be so wishy washy, but I need to take back what I said before about them being bad. I mentioned above that the tracking number was sent but I wasn't sure what they were sending me. Well, they did send me the carrier I wanted and I did receive the water bowl. Thankfully my order was correct. Now here is what really upset me:
I posted on their Facebook page after PayPal sent me that tracking information letting them know I sent them an email that was urgent because I wasn't sure what I was getting. They replied on the wall saying their last email was on April 25th and that they could get the carrier for me. They then went on to post a quote from an early email I had sent saying "Thank you so much for the wonderful customer service." I was out running errands yesterday when I saw that quote so I thought, okay, that sounds like me, but I don't remember writing that. I checked through all my sent emails today and that quote was from the super early messages I had sent the seller when she was getting back to me (even if it was always late). I am so mad that they used a quote from me on their FB page, first off, without my permission and second, from an email that was when I was just trying to sort through the problem.
I ending up replying to the wall post asking them to delete it as I didn't feel that way after all of my dealings with them. The carrier they ended up ordering without my permission they told me was the same price as the Sherpa one I had orginally ordered. If they had told me from the beginning, I would have told them to cancel the order. The Sturdibag carrier is way cheaper in other places. Ugh!!! I'm so frustrated with this seller. But lesson learned. I will never order from them again and at least my order was complete. They did send my baby a little plush doggie toy. Not that that makes it any better. But oh well. So my original post still stands. Please order somewhere else if you can. There are plenty of other stores with awesome customer service. Unfortunately, I went with this seller because they were the only ones who still had the Sherpa AKC carrier. And it turns out they didn't even have it. ;( |