Hello everyone. I have never given a bad review to anyone before, but this time, I am so upset with this seller. I placed an order with them April 13 for an AKC Sherpa Double carrier and a collapsable water bowl. I received an email the next day from the seller letting me know the carrier wasn't in stock anymore and that I should pick another one. I replied saying none of the other carriers she had in stock fit my needs, so if it was possible, if she could cancel my order. She didn't reply for over a week, so I got worried and opened up a PayPal claim, just to protect myself. She had replied right away to tell me the carrier wasn't in stock, so when I didn't hear from her right away, I got worried. When she finally replied, I told her the carrier I was looking into was the Sturdibag carrier, which she didn't have on her site. She replied saying she could get it for me. A few days later she told me she was able to open an account with the company and could order whatever carrier I wanted and she could send me pictures. I told her I needed the double divided carrier, if she could let me know what options there were for that carrier. I waited 2 weeks and never heard back from her, so I escalated my claim on PayPal. Just today, almost a month after I placed my order, she uploaded tracking information to PayPal.
I honestly do not have any idea what she is sending me. She never got back to me to say she was able to get the carrier I wanted. Furthermore, the item I'm receiving is shipped from Washington (where Sturdibag is based) so I'm guessing I'm being shipped the carrier. But as for my collapsable water bowl, I have no idea if that will be shipped or not. I emailed the seller today, so I'm hoping she gets back to me but I am not holding my breath.
Overall, my first time purchasing from this site, I can say I had an awful experience and will not be a returning customer. The customer service was awful and there was practically no communication. I am deeply disappointed. I'm hoping I at least get the items I wanted because I have no idea what will happen otherwise with my claim on PayPal. I'm really frustrated and upset right now.
