THIS WHAT I GOT BACK FROM THEM, I CANT DO MOST OF THE ANSWERS CAUSE IM AT WORK, HOWEVER THE BAG INFO WAS ALREADY SENT TO THEM.
Hill's Pet Nutrition, Inc.
Ms Terri Arzie
983 County Route 41
Mexico, NY 13114-4320
Dear Ms Arzie:
Thank you for taking the time to contact us. We are delighted to help you today.
hank you for visiting HillsPet.com and contacting us regarding your experience. You can be assured that we have forwarded your comments to the appropriate department.
We had a formula change in December 2012 in the Science DietŪ Adult Small & Toy Breed dog food. This change gives our consumers the same superior nutrition in addition to our unparalleled quality & safety, with more of the ingredients they prefer. These ingredients include chicken or chicken meal as the primary protein source, no chicken by-product, and less corn. We also have added more fruits and vegetables.
As with any changes in formula, we would suggest a gradual transition from the old to the new food over 7 days. This is the single most important thing you can do to help a dog accept a new food. Occasionally, a dog or cat will have a GI upset if an owner does not do a transition.
We would like to obtain some additional information to make a complete report. Please provide the answers to the following questions:
What is the Best Before date code? (This will include the month and year followed by a letter and a series of numbers.)
What is the UPC/bar code?
1. PET INFORMATION:
1.1 How many pets are impacted by this illness?
Cats: Dogs:
1.2 Provide details for each one:
- Pet Name/Breed/Age/Weight:
1.3 Date Illness Began:
1.4 Description of Illness:
- If vomiting or diarrhea does it occur after each feeding?
- If vomiting, is the food digested or undigested?
1.5 How is your pet doing now?
-----------------------------------------------------------------
2. PRODUCT INFORMATION:
2.1 When did you purchase this package?
2.2 How long has this package been open?
2.3 How far through bag/can did illness begin (if not a recurrent illness)?
2.4 Does the food look/smell different from usual, describe:
2.5 If product is different, are you able to send digital photo?
2.6 Where and how do you store the open package?
-----------------------------------------------------------------
3. DIET HISTORY / MEDICAL / HOUSEHOLD:
3.1 How long have you fed this specific product to your pet/pets?
3.2 If fed less than 4 weeks, what did your pet/pets eat prior to this product?
3.3 If this is a new food, did you do a gradual transition?
- If you tried a transition, describe how:
3.4 Why did you choose this product for your pet?
3.5 What is your pet's past medical history?
3.6 Where and how is the pet fed (inside or outside, free fed or meal fed)?
3.7 Any supplementation? Describe:
- Treats/table scraps:
- Other diets fed at the same time:
- Medication/supplements:
Are any of these new (List)?
3.8 Where does/do your pet(s) spend most of its time: indoor/outdoor?
3.9 Have there been any recent changes in your household? (visitors, new home, new pets, trips, etc.)
3.10 Could the pet have been in contact with toxic household items or sources of infection such as other animals?
If you are not satisfied with Hill'sŪ Science DietŪ brand products for any reason, simply return the unused portion to the place of purchase for a refund or replacement. However, the return policy for each retailer may differ. Please check with your retailer.
Please accept our apology for any inconvenience this matter may have caused you. A few complimentary coupons have been ordered today and will be sent in tomorrow's mail. These coupons can be used toward replacement product and may be redeemed with your retailer at your convenience.
Comments from our consumers are one of the most important sources we have for measuring the quality and acceptance of our products and the services we provide. We appreciate that you took the time to contact us and share your feedback. If you have any further questions or comments, please feel free to call our Consumer Affairs Department toll free at 1-800-445-5777 or visit our website at HillsPet.com.
Sincerely,
Consumer Affairs
Hill's Pet Nutrition, Inc.
002121296A
HPN2US/cl
To receive personalized pet wellness tips and updates, sign up online for our Pet Chat e-newsletter at
Hill's Pet Nutrition Error