Originally Posted by Yorkiemom1  [/U][/B]
There is no age limit on the return...that is for the life of the baby. Refunds are determined by why the pup was returned....if someone decides after a year they really like ferrets better than Yorkies, no refund. On the other hand, if the buyer determines up to a month, they just dont want the pup, they will get a partial refund....if there is something genetically wrong with the pup, full refund whenever the pup is returned. All my buyers get a copy of the contract when they pass the application interview, in the puppy pak....I tell them to look over and study and write down any quesations or concerns they have with ANYTHING in that pak....nothing is sprung on them when they are all excited about getting their new baby and are not thinkig clearly! They have at least a month to review the contract...if they are uncomfortable with anything in the contract, we will discuss it and if they still dont like it, they are free to walk away from the deal. NEVER had that happen! No breeder can be expected to fork over a full refund on a pup that is returned when the pup is a couple of years old, simply because the owners want to start traveling and dont have time for the baby. I go over this with the new owners when we sit and spend 2+ hours, going over every single aspect of the contract, and every single page of information in the puppy pak. My owners are very carefully screened, and to date, all my buyers with the exception of two, are part of the "extended Rosehill Family", and they are very clear and understand every aspect of the contract. I do work with my people, and if they have Aunt Millie that adores little Spice, and she really wants the baby....I interview Aunt Millie and if she passes the interview application, then she can have Spice. My concern is NOT to remove the baby from everything he is familiar with over the last several years....my concern is that no Rosehill baby EVER ends up in a rescue, a pound, or the streets. They all leave here microchipped and registered with Avid at my expense, and if that baby is ever lost and then found, say at a pound, I am contacted as the additional contact...I want to know what is happening with my babies, and I want to be sure if the family can not be reached, I will be there to get my baby until the family can be notified. It is ALL about the baby, for the life of that baby. |