[Lovetodream88]

This was posted on there face book page

Hi pet parents. Recently we have seen a rash of FB posts expressing concern about information you have read about Blue Buffalo on other web sites. Some of these other posts are on sites that claim to contain “independent” reviews of products. Some even have names that might be read to suggest the sites have official government functions. And the posts tell some very negative stories about Blue Buffalo. We have also read these posts, and we are very concerned, because of their total lack of accuracy with regard to the quality of BLUE food.

They may claim that BLUE sources its meat from China. Absolutely false. Or that we get grains from China. Also false. Or that we have been sold to a “conglomerate”. Yep, you guessed, it: totally false...we're an independent and family run company.

Some of the posts tell distressing stories about pet illnesses, and describe BLUE’s alleged refusal to respond to inquiries about the pet illnesses. Nothing could be further from the truth. We take all claims about the integrity of our products very seriously. Every single claim that comes into our Customer Care Center, either by e-mail or telephone, is fully investigated. The medical records are reviewed by our veterinarians, our manufacturing records are pored over, to look for any indication that an error has occurred. And, we keep very detailed records of all claims. So we know when a post on another site matches up with a claim we have received at Customer Care. They almost never do. If the “consumers” who write these posts really do exist, the stories they tell have almost never been brought to us in a way that would allow us to investigate, verify, and respond to the claim. These claims are unsubstantiated, and we firmly believe that it's their design because competition is not always friendly, and the web can be used to start rumors without the need for any support.

The important thing to take away from all of this for you, as pet parents, is to be very suspicious of any of these “review” sites. And certainly do not rely on them for information about Blue Buffalo, or any product for that matter. If you want to know anything about Blue Buffalo or its products, please contact our Customer Care Team using the tab above or by calling 1-800-919-2833. Our Customer Care associates, who are employees of Blue Buffalo here in the United States, are there for you and will help resolve any issues you may have. The integrity of our products is the lifeblood of our brand, and the relationship of trust we have with you and all companion animals, and is something we will never compromise.