My poor blind sister had bought internet service for me for a year as a present and when time came to put the account in my name, they just billed us both. She tried her best - 18 hours herself on the phone trying to get it all straightened out and when they beat her down and messed both of our bills up even worse 4 months later, I took my turn at them. Many bills with all kinds of odd charges, credits, debits, 37 hours of frustration and beating the receiver on the wall, Zantac and even a tranquilizer, I called it quits, too. That was 3 years ago and I still have it "in" for them for the people there being so disorganized, the institutional built-in dumb wall of frustrations, never getting to speak to the person you spoke to before ever again, their lack of promised callbacks, basic reasoning, logic, accounting skills, lack of moral commitment to doing right and so on. But it was my fault. One of my letters sent to them and the entire world at large as co-addressee's asking for a formal investigation into their double billing and defrauding two women(one of which was blind and with a dying husband) with all of my careful notes, copies of our bills, documented 37 hours of phone calls with times and notes, names, could have brought out the dogs - on them. I could have co-addressed the PUC, FCC, BBB, FTC, Texas Attorney General, Senator Cornyn, my U.S. Reps. etc., and gone on Facebook, Twitter but I had lost my desire to contest for the lousy $130. It was enough. And later I decided maybe it wasn't as much as that
maybe(but I know better when I add it all up) when they finally got done charging, debiting, crediting and re-debiting and unknown entries over a year later. They are just the worst when it comes to accounting problems.
But really, I'm probably madder at myself for giving in for once in my life than at them when all is said and done. Still, it was the only time I ever did!
