Long story... many parts...
1st.).. I drop my Iphone in the toilet. Yuck... it stoped working a little while later so off to At&T I go.
2nd)_ TheNICE man at at&t tells me I could SAVE money with a new family plan
of course he shows me how and I say "OK" I like saving money.
Of course this takes me two hours for him to do all the changes
3rd). My dd goes to Costa Rico and our phones get hacked into. I made a thread about this... horrible night! It could have all been prevented if the at&t rep had listened to me instead of laughing at me.
4th) 100's of dollars of calls to cuba... the inconvenience of getting new sim cards.. at least 6 hours on the phone with service reps and two trips to the store. I was even told at one point it was my fault because something to do with my pass code????
5th) I did get the fraud reversed.. but now my plan is very confusing on how much I owe... then the truth hits me.. the "new" plan that was to save me money cost "more" I am pissed.
6th) I called at&t... another 2 hours on the phone, another trip to the store where I received NO help.... I was told "I agreed" to the new plan and there was NOTHING anyone could do about it!!!
I said "fine"... I will close my family plan.. they said "you will be fined cancellation fees" I said .. I will get a lawyer ( I know.. I was not happy)
SOOOOO... I went on Face book, I posted to the At&t site..every place I could think of...
Guess who got a $200.00 credit and her old plan back?????
A little truth on face book...and within hours I had a call from a "social media" rep.