Quote:
Originally Posted by KazzyK810  I'm not meaning to attack you, so please don't perceive my response as such 
It seems on almost all threads I read about grooming problems, that people pick up their dogs with cuts other than they requested, pay for the grooming, go home, think about it and then call to complain.
Why didn't you say something as soon as you saw your dogs? Why did you not speak to the owner right there & then?
I can kinda see from a business owners perspective why complaints at the time are given alot more credence that those they receive after the fact. |
As much as I'd like to agree with you...and I do in many respects, I need to add that I have a sister that when she gets upset over a situation such as this she needs time to formulate a reaction and a solution. She would be one of those people that would be so upset...but in the moment her brain is shocked and all she wants to do is LEAVE with her babies in hand. I agree that IN THE MOMENT questions need to be asked, statements need to be said...monies need NOT be exchanged. I get it. I just know that we humans do not all react the same way. "Why didn't she say anything if something was wrong?". If we humans could all just do the right thing and have courtesy and understanding of human differences...it wouldn't the hell matter WHEN the woman complained about her dogs. The facts are: SHE COMPLAINED. If you owned a business it wouldn't survive if you didn't take good care of your clients whenever they needed tending to. CUSTOMER IS KING. Period.