First of all, THANK YOU all sooooooo much for all of your responses!!!!
I'm sorry I haven't been back on here earlier today, but I have been under the weather today. I can't tell you how much I appreciate everyone's feedback!!!
Everyone has had good points!!
I also can't tell you how much better it makes me feel to have responses that you understand, bc I was just sooo upset! My boyfriend thinks they are hideous, but he doesn't see the big deal of why I'm so upset bc they are "just dogs." So, thank you for listening and responding bc it MAJORLY helps to have others who understand and also have small dogs that require grooming. So thank you all!!
Believe me, that I know this isn't the end of the world!! Their looks had initially upset me, and I was just disappointed. But what did me in the most was when I realized their allergies had been set off, bc their skin issues are honestly severe!! I have spent this entire year with my boy on strict strict diet etc. and anyone whose babies have allergies know that it is such a back and forth battle of trial and error until all figured out.
Tonight they are on allergy meds that I have ended up having no choice but to proceed with, and I bathed them again tonight with their special medicated shampoo from the vet.
Like someone else also suggested, I too bathe and comb out their coats with a metal comb the night before taking them. They had already told me that they still prefer to wash them there so in this instance, I washed them 2 days before, but I still combed them that night and again that morning to make sure there weren't any fresh little places from sleeping so that there weren't any issues for them at the groomers..and so that it wouldn't take the groomer's time to be doing. I omitted some of the details bc I had already literally written a novel and I felt bad that the post was so long!!
I also agree with the suggestion to have said something there regarding their cut, and I left some details out for purposes of the length of the post, but I actually did say something regarding their cut when I picked them up... I just didn't bring it up with the owner bc I thought them not following the cards health section was far more crucial. The girl who groomed them who I met with for quite some time was there when I picked them back up, and she asked what I thought. She asked if this was long enough, and she asked if I liked their legs better but down bc she just decided that it looked messier the other way I wanted once she started grooming. I politely told her that no, it was DEFINITELY not enough fluff, and I told her that I did NOT like their legs this was AT ALL bc it just doesn't look good at all like that on my tiny one. She said ok and that she would mark it for next time. I told here that I was confused bc even though I had this all done prior to explain it, she had gone and gotten poodles cut this way and brought out to show me the way she thought was better, and I still told her I just didn't want this and yet this is what they were cut like. The owner wasn't there, and she said all she could do was make a note. I had made a pre-printed list I brought that day just to make sure there were no misunderstandings..and so that they wouldn't have to spend alot of time with me in a consult that morning while they were busy. They still preferred I write it on the card, and so I did. So, I did all of this and still wrong so I honestly just don't know. I also emailed the photos ahead of time in addition to bringing photos bc I know everyone's idea of fluffy is NOT the same.
I didn't make a huge fuss over it, but I did tell her I didn't like it and this wasn't what we discussed. But, I also didn't see the point to keep on at that point bc once their coat is shaved off, it's gone. I should add that I did not at that point even realize that they had covered them in cologne bc I have a sinus infection and can't smell a thing. However, that night when they continued to scratch I noticed something was wrong, and when my boyfriend came in, he immediately noticed the cologne bc he hated it and said my entire couch they were on smelled like it. I also didn't notice until I bathed them that the insides of both of their ears were cut. I thought that since the worker made a note when I picked them up, that the owner would at least call me, ....when she didn't that morning, I called. Whereas, the other is a mistake on their looks, this affected their health, and I honestly thought she as an owner should know bc I certainly would want to. But, I do agree that it's not ok to say absolutely nothing and then call back.
Thankfully, another groomer is going to take them this morning to at least shape their head a little and even them out as much as possible without cutting them down even more. Also, at least the outfits will cover the uneven and now literally bald spots on my little girl with the thinner coat. Thank you all for your kind words, and I don't know why it helps so much to have others that understand..but IT REALLY DOES so again THANKYOU!!!!