Quote:
Originally Posted by bijoux1  I showed up to my two dogs being cut literally shorter than they have ever been, and the 4 month growth that I told her I worked to grow out was all gone!! In addition, I had both filled out and gone over that they could not have any shampoo other than the prescription one I brought bc of EXTENSIVE skin issues. I explained to please NOT use any perfume, conditioner , etc. They were covered in perfume.
And what annoyed me the most was that I politely called today, and when the owner answered I politely explained that although I had written it on their card re: their allergies, they were still given extra scented perfumes and or conditioners and that could for next time she please make an additional note so this never happened. I was extremely polite and I really just wanted to see her reaction.
She never once apologized, and even though I didn't even mention the horrible uneven, awful grooming job...only the allergies and that they had severely irritated places from it, she only asked me what I wanted her to do about it now?! Seriously?!! And then she said that maybe I should have informed someone! |
I'm not meaning to attack you, so please don't perceive my response as such
It seems on almost all threads I read about grooming problems, that people pick up their dogs with cuts other than they requested, pay for the grooming, go home, think about it and then call to complain.
Why didn't you say something as soon as you saw your dogs? Why did you not speak to the owner right there & then?
I can kinda see from a business owners perspective why complaints at the time are given alot more credence that those they receive after the fact.