Hey guys! I just had to tell you all of the pleasant experience I have had with Fromm. We switched Katie Scarlett over to Fromm a bit ago after that recall with the TOTW.
We started with the Chicken A La Veg. We actually switched cold turkey. I know I've read you are not supposed to swap so quickly in case of stomach upset but after the recall, I just did not want to give her anymore of the TOTW. But she did fabulous swapping. She immediately started eating better and did not get sick at all from the change in foods so quick. We went through the whole bag in about a month and were very impressed.
Well, when we went back to the store, we thought we would try a different flavor. This time we got the Salmon Tunalini. She HATED it! Would not touch it. So I wrote the people at Fromm to ask if I could possibly swap the bag. They responded to me very quickly and said they would send me a voucher for another bag free. We donated the Salmon Tunalini to the local shelter since KS wouldn't eat it.
I got an envelope from Fromm the other day and not only was there a voucher in there for BOGO on any bag of Fromm, but another voucher for 2 EXTRA bags for for free. So that means 3 free bags! I was shocked! Excellent customer service and talk about doing all they can to make their customers happy! Way to go Fromm!
