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Originally Posted by spoiledka  I'm a little curious as to what your incident was? I just received my Jaraden Soho today and now i'm a little nervous to use it. Keep us posted please.  |
Don't worry.. the company stands behind the product very well. Susana used the cross the body strap and it seams her strap may have been defective and gave way. I have been in contact with Jardaden and they are reviewing the design.. at this time we do not know if the bag was defective or the design was questionable. I was very impressed by their response and reviewing the problem.
Also remember, Susana's dog is 8 lbs and that may have been a part of the issue of weight on the strap for a period of time. Jaraden does state the weight can be up to 10 lbs. If you have a larger dog and plan on using the strap hands free I would look at the conections -- that is the only issue that I can see. At this time Susana is returning the bag.
I used the same bag for a week trip with Remy (5 labs) and I was very happy !!
I hope I answered your questions! Let me know if you have any other concerns.
Shinja