I'm going to bookmark these! Great resources!
Customer service reveals so much about a company and their practices. The more transparent and willing to share information, the better. I would say that the majority of people who go the extra distance to contact a company like this can definitely tell when a customer service rep is dancing around an answer or hiding something.
It's a complete turn-off and a no-go for me when I contact a company to get more details about their products and I get either no response or a reply that comes off as being dismissive.