Patti has been taking care of Jack 24/7 for the last few years since his severe head injury. She is so loyal to him and any of you that have been a care taker, know what a tough job that is. Patti cannot go anywhere without taking Jack...loading his wheel chair into the car and getting it out at each stop. Life is such a struggle for her. When he has to go to the bathroom, wherever they are, she has to make sure the Ladies Room is empty and then take him in.
Patti went into Macy's the other day as she is in desperate need for new clothes since she has lost so much weight. She found some things to try on and took Jack (in his wheel chair) into the Ladies handicapped dressing room to try the things on. She heard a commotion outside the door and opened it to find the sales clerk telling her she could not have Jack in there with her. She explained that she has to take him in wherever she goes because he has a severe head injury and has to be watched. The sales clerk once again said that he is not allowed in there. Patti left the dressing room and asked to talk to a manager. The manager told her it is not allowed and that she could take Jack into the "His/Her" bathroom and try them on in there! Good grief...who wants to go into a bathroom and try on clothes! I just could not believe they could not break the rule and let Patti try on the clothes. She told them she will be bringing back purchases she recently made and closing her account. She was in tears. Gosh...whatever came of compassion? Anyone who sees Jack can see that he has problems. I feel so bad for Patti...who could surely use a break. I went to Macy's site and wrote to them, telling them of what happened and my thoughts on it. Patti gave me her okay to start this thread, and I thought that maybe, if you have time, you could also write Macy's. Here is the link to their contact info:
Customer Service - Contact us - Tell us what you think - Macy's
Patti says she is also going to contact the American Disability Act to report this to them.