I'm so glad you are going to be able to actually speak to someone at that facility on the phone. I hope it is helpful to you and Charlie. I am keeping you both in my prayers.
When I make Gracie's food I put her veggies in the food processor. I guess a blender would work as well. Then I mix them in with her meat. I feed raw so it all mixes up pretty well. She likes most vegetables anyway but mixing them in the meat gets her to eat more of a variety.
I'm sure you will be relieved when you finally get a solid answer about what is going on with this little guy. Hopefully it will be soon.