I'm Sorry this happened to you! You have every right to be mad.... Especially with such detailed instructions. It's like they didn't even read them... or if they did, they were totally ignored.
I trim Riley up, myself.... I am fortunate that he lets me do absolutely anything to him... I had him on his back last weekend trimming up the hair between his paws and he actually fell asleep.
Luckily it is just hair and it will grow and I bet he looks just as Cute as before!!
