I had Kaji groomed by a "professional" after ruining his hair at home. The grooming took place on Thursday. When I called they told me their availability was wide open and I can choose whatever time I wanted. I picked him up and his haircut was horrible!!! It's completely uneven everywhere. He has a faux hawk on top of his head and nothing was blended. It looks like a rushed hair cut. I didn't think much of it, as I don't know this place for quality cuts. This is the second time, as in the second chance I was giving this place. I go in to complain today (sunday) only to find there is no manager or anyone that I can talk to. The girl at the cash register calls the owner and manager, and to try to get the ball rolling. She agrees with me that Kaji has a bad hair cut. It looked like the person was rushing and she agreed, it looked like something I could have done at home. The owner eventually calls back and tries to minimize what happened. He asked I send him pictures, which I did. I'm waiting on a call back.
How is it that they managed to give my baby a rushed hair cut by an experienced groomer of 7 years? (per the owner's information) It doesn't make sense!!!
The cut itself is awful, but really, I went in with low expectations based on past experiences. This was a "reset" cut so I can start over and let Kaji's hair grow out again. I didn't expect them to cut him and then not notice!!!
FYI: This place is K9Loft in Echo park (on Sunset near Alvarado) in Los Angeles. DO NOT GO THERE!!!
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