So I went on vacation with my husband our two daughters and 26 other people (family and friends) We went to Bahia Principe in the Dominican.
First our rooms weren't ready and after having been up for 34 hours I was SO tired. We finally got our room key 2 hours after check in time and the room was not very clean. Dust and dirt on the floor and two twin beds as hard as rocks were shoved together. Oh well no biggie.
There was the smell of sewage in various locations but again no biggie. Our coffee maker was broken, wake up calls never happened and all the lights on the grounds were shut off after 11:30 making the place as dark as pitch but again no biggie.
Our daughter was attacked by one of the staff. He tried to kiss her and when she clamped her mouth shut he started to lick her mouth after putting his open mouth over hers. Another staff pulled him off of her and he attacked her again. He then bent down and started to kiss her thighs, the other staff once again pulled him off. When he assaulted her again by licking her neck the other staff threw his hands up in the air and took off. My DD finally got away and ran and he started yelling "come back" and "I will see you tomorrow!"
She pounded on our door at 11:30 and I opened it to find her sobbing. I stormed down to the front desk and they acted as if so what. Not once did anyone apologize or ask if she was okay. I finally demanded to see the manager and he said that they would be firing the guy. Again no apology just the statement that he would be fired. So great he wont get to do this again but our vacation was destroyed.
I went to our sunquest rep and told her. I also told her that my DD had phoned her boyfriend as she was distraught and needed to talk to him and that I would NOT be paying for a call she should have not been compelled to make. She ensured that it would be taken care of. There was no apology from her either. I asked if there would be any compensation for what she had endured and she said no that they phone call being taken care of was all that they were prepared to do. Woopie but fine whatever, the rest of the trip had been a joke so why would I expect any better.
Upon check out we were handed a bill for 94 dollars for the call she made!!!! There were dozens of other screw ups that I have left out in the sake of keeping this as short as possible and now to top it all off we had to pay for the call that she made after being attacked by a 30 something pervert. My poor DD is only 20 and had been so afraid to leave Canada for fear that something would happen. She now says that she will NEVER leave Canada again so this was our first and last trip with her.
It makes me so angry that not one person gave a crap! This place was awful. The whole time I heard looky looky sexy mama and ola baby. The staff had the drunken 18 and 20 yr old girls up grinding and posing their best sex poses. It was gross!!! I was so tired of the SEX this and SEX that by the end of the week that I wanted to scream. I have never been so glad to go home in my life.
Never Never go to the Bahia Principe in the Dominican and I strongly suggest dealing with someone other than sunquest for booking a trip.
After all the hell that our family has been through these past few years it was so painful to have our vacation ruined too. I am wondering what on earth I did to attract so much heartache.
