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Originally Posted by Jeanna  Yes I did pay. When I walked in they had my bill ready to go to the register and take care of that while they were finishing up Ciarra. Bentley was finished but they were holding him because I had other items in my hand. It wasn't until we got in the car and drove home that her hair put in a bow looked whispy and different. Thats when I took it down and saw it was thinned out so badly. This is the manager of grooming as well and she has been doing Ciarra's hair for a year. When I called I said you must have let someone else cut her... they said no. Then they pretty much are saying I am lying since the store manager said they watched the video and said the topknot was not touched... No one will respond to me not even the coroporate office. I just dont know how to let it grow now.... would it be better for me to try and tip some of it or leave it alone. I am just sick over it. |
I would demand to see the video they are talking about and bring in several pictures to compare. I know reimbursement will not grow it back, but I still would be livid especially since they are calling you a liar. IMO they need to reimburse you in cash and then give you a store credit (not for grooming but for product) Tell them you will camp out in front of the store telling everyone that enters your story. Does Petco have a facebook page?