Well after 6 calls to the corporate office of Petco I still have not received a single phone call back to address the situation. I did get in touch with the manager of the local store and he told me that he and the groomer watched the video and she never touched Ciarra's topknot. So they have totally dismissed me and the situation with no type of resolution. One of the other groomers at Petco said oh Ciarra was matted... No, her topknot has never been matted. So sounded like they were trying to get their stories straight.
My question to all of you... Since the groomer thinned it out so badly.. she has pieces 1/4 inch sticking up on the top of her head and in so many lenghts should I leave it? Its not like she just cut 2 inches off it is thinned out ALOT she cannot even wear her bows without them falling out. Do I need to try and tip some of these parts to have it grow out to the way it was? Ciarra had a very thick all one lenght topknot that I had to keep up at all times even at night because it fell over in her face when it was taken down. Now it is one skinny, whispy string.
Thanks everyone for your input, feedback, love and compassion.
~Jeanna~ Ciarra and Bentley's mom