OH MY GOSH!!!!!! I would be beyond furious! It takes SO long to get a top knot to where you want it and then to have some idiot chop it off! I am angry just thinking about it. They owe you BIG TIME! You trusted them with your baby and they have an obligation to follow your instructions, this is no small screw up. I sure hope you refused to pay them. I am so sorry this happened. Please let us know what kind of response you get.
I too have been upset by a groomer. I took Chloe to PetSmart and the following day I was brushing her hair and noticed a cut on her head. I know without a doubt that it happened there as it was under her topknot which I had left in overnight. When I called to complain saying that I should have been told they said that they hadn't cut her as it would have been noted.
Just like many others here I now do the grooming myself aside from nail cutting.
Again SO sorry to hear this and I hope that they respond in a way that makes you feel they care about you and that they are taking responsibility for the mistake. |