The whole situation stinks especially how Entirely Pets handled it. I just had a customer call me because he had some issues with ordering online. He was extremely frustrated because he kept entering his address and my website kept updating his address with a completely different address! First off, that goes to show you that it's MY fault not his. Secondly, I turned him into a happy customer by offering him a free item plus free shipping. Turns out he's on a committee of a new dog park being built in his community and is excited to spread the word.
Sad thing is that EP doesn't know you are a member of a well known forum may cause them to lose business. Do you have an account with them? Are you able to access your account and view your saved addresses? |