I am so mad, and I need advice on what I should do. I put in an order with Entirely Pets on 1/24. For some reason, it shipped to my old PO box address that I have not used or had in years. I have no idea why it did, but it did. Last shipment went to the correct address. I called EP and they said since it was an online order, I was at fault and they delivered the package according to my instructions (how they got my old address on there I still don't know, it wasn't saved, I would have had to type it in manually). Granted, I understand their point, so what if I made a mistake, here's what gets me.
It was delivered to the PO box I no longer use, or have my name attached to. They delivered it to whomever uses it now. When I used to have that PO box, they made a big fuss over delivering a LETTER addressed to bf and not me, and said if I want stuff delivered to him I need him to come in with two forms of ID and car registration. Meanwhile, I get letters addressed to other people delivered in my PO box just fine with no fuss from them. In fact one time I got someone else's paycheck! And yes, address to my PO box number.
So here's why I'm posting. This particular office is the worst of the worst. major attitudes from the employees. If anyone's read my past complaints of the USPS, all the stories have come from this branch. Should I even bother driving all the way over there on the one freeway that's congested 24/7, stand in line and have them tell me what I think they will (They don't care) or just forget it and lose out on my order. It was not a huge order, though, it's the principle. Why make a big fuss about one letter one time, and then have them make all these mistakes. Should I put in a formal complaint? I don't even know if it's worth my time.
Now as far as the customer service I received from Entirely Pets, I'm not sure I will ever order from them again. No I'm sorry this happened, but... nothing. They were so short and curt with me. I will take my money elsewhere.
