I haven't dealt with that with Tracfone but my daughter used to have Metro PCS. They were comparatively cheap but REALLY sucked! I called them before for one issue or another & they literally do not have live help! Ever. Period! They don't tell you that, you can request someone & the auto chick will say "I understand you'd like to speak with someone, but I think I can help you..."-FOREVER! I went into the store & asked them for help & he told me no person exists, when he calls to resolve issues for customers he has to use the system, too.
