Well I did today!!!!! And Tracfone STILL didn't pick up. Oh boy was I livid!!!! Anyone use Tracfone? I don't, my father does. He likes those prepaid plans. Well he got a new phone and needed help transferring his minutes over. So I called from my house phone, thank goodness. The recording said 30 minute wait. I sighed with that wait, but thought, they usually say it will be longer than it will be. HA! Yeah right. Well, 2 hours and 32 minutes later and I'm still on hold! So I decided to do a Google search and try to find some secret Tracfone customer service phone numbers. I did that before years ago when I couldn't find a Paypal number on their website. Well, I found another number and someone picked up right away! Come to be that I called the retailer's special phone number (the number that Target or Walmart or whoever sells Tracfone calls). I told the women how mad I was and she helped me out. Gave us 20 whole free minutes for my inconvenience.
I told her I wanted 2 hours and 32 free minutes, but that didn't work. So, I took the 20. I also asked her if the customer number had one person working who didn't speak English or something. She said they had high call volume. Uh, ya think??? It's totally unacceptable to say 30 minutes and have a customer on hold for as long as I was. I wonder is there's anything else I could do!?
PS. If you use Tracfone LMK and I'll get the secret phone number for you.