What an A**hole!!!!!! I cant believe the nerve of some people. Clearly this idiot is in a store that sells oh I dont know.. dog clothes!! dog bows!! and all of the other items that your little sweetie owns. I get so tired of hearing about people who feel they have the right to verbally assault others. I would think that PetSmart would simply ban this tool from the store.
Sorry that you had to endure this jerks rant