So sorry you had a bad experience! Do you know if your PetSmart location has one of those 'you are happy or it's free' policies? I was walking around our local PetSmart and the groomers there were walking by customers and inviting them to the grooming salon and I was told that if you were not 100% satisfied, it was free.' Does your location offer that? I would definitely be letting them know I was not happy! I personally have not used them, but have used a local Petco. They did a great job with Katie Scarlett, but I didn't let them do much. Just trim up her ears, around her paws, the sanitary trim, and clip nails. I think when it comes time for the styling cut I will go to a professional grooming salon in the large town next to ours.
__________________  Aymee & Katie Scarlett |