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Evenflo09 · 12-01-2011, 11:28 AM

IMHO, someone should discuss with you everything that is going to happen. What time it needs to come in and what time it will come out, all of these small details should be discussed ANYTIME there is a new client. The vet should ask you if you have any questions or concerns and really LISTEN to them! I agree that so many doctor's offices and vet's too are wayyyy understaffed. There should always be at least one person hired that checks up on what is going on, someone who goes and actually looks at the pets charts and what they are in for, and in such cases as emergencies, calls and lets the owner know that they've been bumped a bit, and ask if they would like to reschedule or continue on.Of course people make mistakes, and things happen sometimes, so this one time is no reason to think badly of them yet. I would however, get it straight when I went to pick my baby up what I expect from them and vice versa. In a nice manner of course. If all goes well with them, then no reason to find another vet. If not, high tail it outta there! I'm disabled with degenerative disc disease, fibro and RA, and I STILL have to sit for sometimes 2-3 hours in my doc's office before getting back in a room. This is my pet peeve! Because of profit, patients are overbooked and made to wait 1/2 a day to see the doc, herded like cattle, and made to sit in agony to get help, but if you miss an app. you are sometimes charged for failure to show! I'm currently looking for another doctor! I know things can get hectic, but it is the responsibliity of the vet to make sure there is enough qualified staff on hand for ALL kinds of emergencies and pop up problems. It is also the responsibility of the owner to clearly discuss their expectations and worries. I was recently made to feel like I was less than dirt by the vet I first took Mojo too. Needless to say, after he almost killed my pet because his arrogance wouldn't allow him to actually hear a word I said on 2 visits, I told them I wouldn't be back for him to pull a tick off of Mojo, found another vet who really listens to me and I've never looked back! He now also has several bad reviews of his establishment! Lesson learned here.

12-01-2011, 11:28 AM	#44
Evenflo09 Senior Yorkie Talker Join Date: Nov 2011 Location: JONES,AL U.S. Posts: 113	IMHO, someone should discuss with you everything that is going to happen. What time it needs to come in and what time it will come out, all of these small details should be discussed ANYTIME there is a new client. The vet should ask you if you have any questions or concerns and really LISTEN to them! I agree that so many doctor's offices and vet's too are wayyyy understaffed. There should always be at least one person hired that checks up on what is going on, someone who goes and actually looks at the pets charts and what they are in for, and in such cases as emergencies, calls and lets the owner know that they've been bumped a bit, and ask if they would like to reschedule or continue on.Of course people make mistakes, and things happen sometimes, so this one time is no reason to think badly of them yet. I would however, get it straight when I went to pick my baby up what I expect from them and vice versa. In a nice manner of course. If all goes well with them, then no reason to find another vet. If not, high tail it outta there! I'm disabled with degenerative disc disease, fibro and RA, and I STILL have to sit for sometimes 2-3 hours in my doc's office before getting back in a room. This is my pet peeve! Because of profit, patients are overbooked and made to wait 1/2 a day to see the doc, herded like cattle, and made to sit in agony to get help, but if you miss an app. you are sometimes charged for failure to show! I'm currently looking for another doctor! I know things can get hectic, but it is the responsibliity of the vet to make sure there is enough qualified staff on hand for ALL kinds of emergencies and pop up problems. It is also the responsibility of the owner to clearly discuss their expectations and worries. I was recently made to feel like I was less than dirt by the vet I first took Mojo too. Needless to say, after he almost killed my pet because his arrogance wouldn't allow him to actually hear a word I said on 2 visits, I told them I wouldn't be back for him to pull a tick off of Mojo, found another vet who really listens to me and I've never looked back! He now also has several bad reviews of his establishment! Lesson learned here.