[Ellie May]

It would have been different if the owner was promised that their pup would be done in the morning or whatever. It sounds like the only deal was drop the pup off in the morning and the dental will be done. The pup can be picked up by 6PM. And unless I'm missing something, that's what happened.

If somebody wanted their animal to have their procedure first or in the morning, then that is something the owner needs to make clear up front (although that's really a good way to make the vet and staff..unhappy). Owner didn't tell them (I don't think) that if it couldn't be done early, she would reschedule. The only deal was that the pup be ready for pick-up by 6. So I still don't believe they did anything wrong. Had they said the dog will be ready for pick up at 3 and that wasn't going to happen, then they should have called.

I'm not sure why it's blamed on office management. Office management has very little to do with the vet's and tech's schedule. They could have the receptionists do it, but they are busy filling rooms for other doctors, scheduling appointments, cashing people out, checking people in. Besides, receptionists and assistants are generally not those chosen to call owners when a pet is hospitalized. That is up to the vet or tech who is involved with the case and knows what's going on. And during an emergency, calling an owner for something that isn't necessary when an owner already consented and agreed that the dog could be there til 6 - there's just no reason for it.

I'm sure they had no idea they did anything wrong. No news is ok news. IMO, if an owner doesn't want their pup to sit around there all day, then discuss that when scheduling. As Kalina said, most dogs are absolutely fine. They are taken care of and sometimes babied by the assistants. Any issues are immediately brought to the attention of a tech.

If my pup was the one having the emergency, I would rather nobody in the office took their attention away from that and started doing things that didn't need to be done. All attention is focused on the emergency except for the front desk which would have no business calling without talking to the vet and the assistants who would have no business calling without talking to the vet.

To each their own. JMHO, how this hospital is ran - this is exactly the kind of place I prefer to take my dogs to.