Now it is back to saying this:
11/21/2011 8:14 A.M. The Delivery Change Request for this package has been completed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days.
Maybe that means Cathy got ahold of them and had them keep it there so she can pick it up.
I just REALLY hope she gets it today.