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Originally Posted by Princess10  I went on a tangent after Princess got a reallly bad grooming & left my input every where, including on their website. I can't remember if I signed up with yelp at the time as I was probably too mad & impatient. They never contacted me & I was very surprised, sort of. It showed the kind of business owners they are. If I was looking them up & saw my review of how they handled their several screw ups it would turn me away. Not the fact that they screwed up to begin with. Had they contacted me there would've definitely been a follow up on every review.
As for the customer always being right, I believe they always are. Not in the literal sense, but I feel it's my job to make it right & exceed their expectations. I also work in hospitality, so, ya know, that's just what it is.   |
I think I remember your ordeal with Princess. With you putting that many reviews out there, I'm also surprised that the grooming shop didn't try to contact you. It does show what kind of business people they are.
The customer always right thing is something that I try to adhere to, but I have seen so many ridiculous things that sometimes I wonder if people are just yanking my chain so they can write about it on yelp later. LOL I remember reading on I think it was a Zagat blog, that a woman went into an Italian restaurant and demanded they serve her sushi. She said, well you have fish don't you? I want sushi! Why she didn't just go to a sushi joint I'll never know.
