Quote:
Originally Posted by capt_noonie  And has the business contacted you about it? 
What would you do, and how would you feel? Let me give you guys some back story:
There is a pizza place in town, 20+ year in business, lots of great reviews, even a sticker on their door that says "people on yelp love us". I decided to give it a try, and it was terrible. So I left a one star review. The pizza was so soggy in the center, you couldn't even lift up a slice without it looking like a limp piece of spaghetti. The toppings were sparse, but the cheese was piled on so high it was practically an inch thick. Probably why id didn't get cooked all the way through. I ordered the "works" thinking that was their special and should be the best. We also got an order of 8 pc buffalo wings. The total? $35. Yes, $35. For a family of four, we ate 3 slices and 5 wings. No one wanted to eat more. Yes it was that terrible.
So I get a message from the business owner. They say sorry you weren't happy but we have been here for 20+ years, blah blah blah, basically saying I must be wrong, bc their food is great and everyone else says so. (I am not the only one who left a one star review, surprised at how bad it was.) I am a business owner myself, and I know that you can't make 100% of the people happy 100% of the time. I actually got kind of mad. Why didn't they ask me what they could do to improve instead of saying I was wrong. Should I respond to them?
This was not the first time I left a one star review and had the business contact me. The other two places also had a lot of 5 star reviews, but they were terrible! And no I am not one of those picky elitist foodies. What do you guys think? |
Do you live in a small town? The only reason I ask is because everywhere I go here has really crappy food but because it is a small town you are limited in your options so people leave great reviews for restaurants that would go out of business in a larger city. That's my roundabout way of saying that if you're a food elite...then that makes me a food snob (lol).
Anyways regarding your review, I would definitely respond and make it pretty self-evident with your response that you are clearly annoyed that they questioned your review. Just because a business receives great reviews on average does not make it impossible for them to mess up someone's order or make sub par food. To discount your review simply because you are one of a few is absolutely ridiculous. Instead, like you mentioned, they should take into consideration what you have to say because it is very possible that you are a part of the market that they are not tapping into and should.