While the manager claims to have been 'following policy' he/she had a huge opportunity to develop goodwill in the community by doing the right thing and evacuating the animals. After, IF he/she was to face a reprimand for not following policy it would create an uproar in the media and Petco would back down FOR SURE!
This way there is an uproar in the media/community and the animals lives have been lost. That's too little too late IMHO. Shame on Petco and the manager for not taking the extenuating circumstances into account. |