[Ringo1]

Thanks guys,

I took all your advice and called the agency. I then sent them a letter confirming our conversation and the information received from the health carrier (they billed incorrectly). I advised of my prior conversations with Ace Adjustment (years ago!) and the steps I took to resolve. I advised of my current conversation with my health carrier and what they said. I provided all the current contact information for my heath carrier at the time.

I copied the original Provider, and my health carrier. I asked them to add this to my file.

I can't believe how much time I've spend on this. But they have really made me mad. I pay a fortune in insurance premiums (don't we all) and the provider screwed up and now everyone wants to put me in the middle.

Thanks for the advice!