Good for you for contacting them.  I'm beginning they are telling the public a politically correct answer.  Their first story was the dog was a rescue, and now it has a concerned breeder who insists it stays with its mama.  Doesn't that concerned breeder or rescue understand a dog should not be an impulse purchase.  Sharon has many other dogs, and a concerned breeder would want to know if the dog was a good fit.   Concerned breeders and rescues want every puppy placed in a permanent home, not a temporary home.  
http://www.peoplepets.com/people/pet...512650,00.html