Hmmm...it's hard to see what happened with the drink. The news reporter said she threw it down, other reports said she dropped it. Also, the dog doesn't appear to be wearing any thing identifying it as a service dog, so I don't think the manager was completely out of line in approaching Schwenker initially.
This is one of those cases where you wish there was audio along with the video to hear what was being said. Again, none of it excuses the manager hitting Schwenker, but I don't buy that she was totally innocent either.
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