Personally I would never by a living animal online just because I want something small. I have heard a lot of horror stories abotu Jeff Dane too. Maybe after this experience your friend will be in the right position to sue the pants off those people. I am so sorry but their is a good chance of something going worng. A tiny puppy in cargo and in the heat.
This is terrible. Your friend will get what she wants but at the chance of a very sick little pup. I am scared tha tshe is in for a lot of pain and heartache. Being so busy like that, I wonder what time she will even have for a new puppy.