[bWY39]

I run my own company here in UK and I insist that all employees are trained in "customer Satisfaction".
As part of this training each employee is instructed that there is a good way and a bad way to tell a customer that something is not allowed.
They are taught that approaching a customer in a friendly and polite manner will often achieve the result required but above all they are also taught that without a customer they are without a job.

Each and every store or company has rules and regulations to abide by often laid down by either government or local authority and if in breach of those rules the company may face legal action.

If a customer is spoken to in a polite civil and friendly manner then the target is often achieved but we also see the customer who has no intention of co-operating with anyone other than themselves.
This type of customer will tell their story to all and often only as seen by them, there is no point in entering into an argument with them all we can do is demand the rules are adhered to and take the abuse on the chin.

I have also seen many companies who do not have any form of customer satisfaction training and Block Busters, in my opinion, is one of them, yes even in UK we have them,