Well this is the final review I've posted everywhere my finger can find tonight. Yelp, Yahoo, Aol...any other suggestions? I also found a working website for the groomers. Oh, and I LOVE it that my post comes up almost right away if I google their name.
At least I can get some satisfaction out of this.
Bow-Wow Boutique > Home
Review:
Princess has been groomed by Laura Kinkema a few times at Bow-Wow Boutique. She's a Yorkshire Terrier, usually in a fairly short coat & unmatted.
I have been grooming Princess myself for a while now, since I heard a dog yip at Bow-Wow & I quit going.
Well she really needed her nails trimmed & I'd need a 5 point restraint system to do them myself. So I decided to get a full cut as well to start her off fresh for the summer. I am very impulsive & impatient & no one could get me in the same day. So I called Bow-Wow, justifying the dog yipping as it being scared or something.
I called at 10:30 she said she could get her in if I came right then as she closed at 12:00. I get there & say specifically "I want it different than you've done it before." I hold Princess & point & say in very clear English: I want her body very short, her legs trimmed but not short like usual. I asked her about growing her ear hair to fan out to the sides. She tells me Princess doesn't have the hair to do that?? So I point to her ears & say I want this off (the sides, like this... ^ "tipped") I say that is all I want off her whole head. leave her beard, topknot area & hair in front of the ears. I want sanitary, belly & nails-that is it!!! I showed Laura herself, not her assisting daughter.
11:45 rolls around & I don't hear so I thought maybe a miscommunication & went to pick her up since they close at noon. It's not a long ride, 5.5 miles round trip. I go in & they're blow drying so they don't hear me enter. I hear a dog yip once, then I'm really listening. Then another yip. Not sure if this is normal at the groomers so I'm not commenting on that. The phone rings & the daughter/assistant comes out & sees me, I tell her I'm there to pick Princess up. She says "oh, she hasn't been done yet"..... "I thought you closed at 12?"..... "we're running behind, she'll be ready around 1:30". If I had any damn sense I would've took Princess & been better off watching her get groomed at Petco!
I go back, pay, then she gets Princess. Oh My Gosh!!! Are you freaking kidding me??!? Her ear hair is still there, her ENTIRE beard is gone, it looks like she doesn't have a jaw! They cut those little hairs by her eyes that we JUST got grown out where they didn't poke her eyes. It's choppy, it's ugly! Princess is beautiful to me, always, but what they did is not.
Then to top it off Princess does not want to be bothered with me at all! Maybe, I hope, she's just mad that I took her. She's always all over me after 5 min. apart, now NOTHING. Then I noticed she was licking herself a lot, which she never does so I took a look. She actually had a little cut on her lady bits! She had to of cried out when it happened yet it went unnoticed or I just plain wasn't informed.
I called the following Monday when they reopened & voiced my concern over the completely wrong haircut. Laura Kinkema was so RUDE! She ARGUED with me about what I asked her to do. She did not think for a second that she deals with many dogs being groomed, while I only deal with one. I know exactly what I said and SHOWED. She would not offer a refund or an apology. Even IF she did no wrong I would think anyone running a reputable business would at least offer an apology for the miscommunication if they couldn't own up to the major screw up. She offered to tip her ears for free & take FIVE DOLLARS off the next groom.
Seriously speaking, I wouldn't take ANY dog to her. Aside from doing a TERRIBLE groom she offered nothing but TERRIBLE CUSTOMER SERVICE.
If anyone would like to see before & after pics I'd be glad to provide them.
I'd give her ZERO stars except I don't want it to look like I just skipped over that part. Definitely two thumbs/four paws DOWN!