That is ridiculous! She looks absolutely precious but it's still the fact that she did not listen your instructions! WTF.
I've actually been very lucky with groomers, thankfully. He only had 1 bad haircut when I tried a new place. But the first place I brought him to, I hated leaving him there, even though she did a pretty good job (though I never liked how she cut his ears). Even though I only had to leave him for 4hrs, I still did not like it.
So I found a mobile groomer. I can peek thru the window sometimes and see how he is doing and she always does EXACTLY how I ask her to do it, and he's done within an hour in my own driveway. Maybe look into mobile for the next time?
I cannot believe they would not refund you any money! |