Quote:
Originally Posted by Princess10  **Update**
Most importantly, Princess & I have reconciled. 
I called the groomer & started off very pleasant, saying I wasn't happy with the haircut. She was rude, cold & completely argued with me about what I said to her. She said I told her to leave the ears & cut her face! When I reminded her that she told me Princess didn't have the coat to grow the long ears so deciding to trim them she cut me off again.
Finally I had to interrupt her to ask her what she does for a customer that is very dissatisfied with her service. She said she cannot make the hair grow back, I can bring her in for the ear trim & she will knock FIVE dollars off the next groom! She said all of this like she could not be more annoyed.
I thought it was pretty common for a business to usually have a "the customer is always right" attitude to keep them happy & coming back.
Well I'm annoyed with myself. Being so flustered & floored by her rude response I didn't even state a fraction of my complaints. I ended up basically hanging up on her. She called me back & I sent it to voicemail. She said she wasn't sure if I was bringing her back for the trim   ...she doesn't deserve the courtesy of a return call so I wont be giving it. Heading over to give my review now... |
Absolutely ridiculous! She should have at least offered a free next groom, which most pissed off customers would turn down anyway. I can't believe the way she treated you! I know how hard it is to have to deal with bad customers, but in this case you were not the difficult one she was! Good for you about the review. Go on all boards and put up your review. Don't forget you can tag her name and business here too, no sense in any others getting butchered by her.
ETA I see you already did a thread. Don't forget about
http://www.yelp.com