**Update**
Most importantly, Princess & I have reconciled.
I called the groomer & started off very pleasant, saying I wasn't happy with the haircut. She was rude, cold & completely
argued with me about what I said to her. She said I told her to leave the ears & cut her face! When I reminded her that she told me Princess didn't have the coat to grow the long ears so deciding to trim them she cut me off again.
Finally I had to interrupt her to ask her what she does for a customer that is very dissatisfied with her service. She said she cannot make the hair grow back, I can bring her in for the ear trim & she will knock
FIVE dollars off the next groom! She said all of this like she could not be more annoyed.
I thought it was pretty common for a business to usually have a "the customer is always right" attitude to keep them happy & coming back.
Well I'm annoyed with myself. Being so flustered & floored by her rude response I didn't even state a fraction of my complaints. I ended up basically hanging up on her. She called me back & I sent it to voicemail. She said she wasn't sure if I was bringing her back for the trim
...she doesn't deserve the courtesy of a return call so I wont be giving it. Heading over to give my review now...