The fed ex man came twice and either the rain or the wind knocked the little tags off the door. Found them this morning. It says they will deliver Tuesday, but we work, so I emailed fedex and asked to pick it up at the Napa office. They said Tuesday. I will call the 800 number during business hours too to make sure they got my email. Im so sorry both to our buddy and to Gidget. I should have looked harder I guess.